Senior Manager - HR Operations

Job description

**Job Summary** **Senior HROperations Manager** mPokket isseeking an experienced and strategic Senior HR Operations Manager to leadend-to-end employee lifecycle operations while driving HR technology excellenceacross the organization. This role will oversee HR operations processes, managea team of HR professionals, ensure operational efficiency and compliance, andown the HR technology ecosystem including HRIS, workflows, integrations,automation, reporting, and digital employee experience initiatives. The idealcandidate combines strong people leadership with operational rigor, processimprovement expertise, and hands-on experience managing HR platforms andsystems in a fast-paced, high-growth environment. **KeyResponsibilities** **HROperations Employee Lifecycle Management** Leadand manage end-to-end HR operations across the employee lifecycle includingonboarding, induction, employee records management, transfers, promotions,leave and attendance coordination, policy administration, and offboardingprocesses. Ensureaccurate and timely execution of all HR operational processes, documentation,and employee support activities. Establishand continuously improve HR SOPs, workflows, SLAs, and service deliverystandards. Driveoperational excellence through process optimization, automation, andstandardization initiatives. Ensurecompliance with labor laws, audit requirements, and internal governancepolicies. Partnerclosely with Payroll, Finance, IT, Legal, and Business HR teams to ensureseamless employee operations and support. **HRTechnology Digital Transformation** Ownand manage the organizations HR technology platforms including HRIS/HCMsystems. Actas the primary business owner for HR systems configuration, enhancements,upgrades, and integrations. Leadimplementation and optimization of HR tools, workflows, self-servicecapabilities, and automation initiatives. Collaboratewith IT teams and external vendors to ensure system reliability, security, andscalability. DriveHR analytics and reporting capabilities to support workforce insights anddecision-making. Managesystem governance including user access, data quality, compliance controls, anddocumentation standards. Evaluateemerging HR technology solutions and recommend digital transformationinitiatives **.** **TeamLeadership Stakeholder Management** Lead,mentor, and develop the HR Operations team to ensure high performance andemployee-centric service delivery. Defineteam KPIs, monitor productivity, and drive continuous capability development. Serveas the key escalation point for complex employee operations and HRsystems-related issues. Buildstrong partnerships with business leaders and cross-functional stakeholdersacross the organization. Fostera culture of responsiveness, accountability, collaboration, and operationalexcellence. **MinimumQualifications** Bachelorsdegree in Human Resources, Business Administration, or related field. MBA/PGDMin HR preferred. 1015+years of experience in HR Operations and HR Shared Services environments. Strongexperience managing HRIS/HCM platforms and HR technology ecosystems. Provenexpertise managing employee lifecycle operations at scale. Strongunderstanding of HR compliance, operational governance, labor laws, and policyadministration. Experienceleading HR transformation, automation, digitization, or process optimizationinitiatives. Excellentanalytical, stakeholder management, and problem-solving capabilities. Strongpeople leadership and team management experience. Abilityto work effectively in fast-paced and rapidly evolving business environments. **PreferredQualifications** Expertisein HR process optimization and shared services operations. Experiencewith workflow automation and systems-driven process improvements. Strongunderstanding of HR analytics, dashboard reporting, and workforce insights. Experiencemanaging HR vendors, implementation partners, and transformation projects. Knowledgeof change management and digital adoption practices. Excellentcommunication, collaboration, and stakeholder engagement skills. Experienceworking in fintech, technology, startup, or high-growth organizations ispreferred. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.