Service Sales Account Manager

Job description

Role & responsibilities • Generate revenue through AMC sales, AMC renewals, spare-parts sales, and chargeable service. • Identify AMC opportunities from existing customers, especially before warranty expiry. • Convert warranty customers into AMC customers through regular follow-up. • Generate leads for spare parts and paid service requirements during/after service visits. • Prepare quotations and follow up with customers until order closure. • Maintain regular contact with existing customers and develop new customer relationships. Maintain customer visit in sales force. • Coordinate with Service Engineers and the Service Team for technical requirements and quotations. • Maintain AMC, warranty, service, and customer records in Sales force • Achieve monthly/annual service revenue and AMC sales targets. • Follow up for service orders, AMC renewals, and payments/collections. • Identify opportunities to increase revenue from the company's RECD installed base. • Prepare regular reports on AMC pipeline, spare sales, service sales, and revenue achievement.