Specialist

Job description

Specialist / Senior Specialist - Sales (Martech - Checkout, Engage or Ads) Key Responsibilities 1. Prospecting & Lead Generation • Identify and engage prospective customers through outbound channels, including cold calling, email campaigns, LinkedIn, and other digital outreach methods. • Build and maintain a healthy sales pipeline by consistently generating high-quality leads. • Research target accounts and identify key decision-makers across SMB and mid-market businesses. 2. Consultative Selling • Understand customer business challenges, requirements, and growth objectives to position Shiprocket's SaaS solutions effectively. • Conduct discovery conversations to qualify leads based on business fit, buying intent, and opportunity potential. • Clearly articulate product value propositions and demonstrate how the platform addresses customer pain points. 3. Sales Pipeline Management • Manage the complete sales lifecycle, from lead qualification and product demonstrations to commercial discussions and deal closure. • Schedule and coordinate product demonstrations with prospective customers. • Ensure timely follow-ups and maintain consistent engagement throughout the buying journey. 4. Revenue & Target Achievement • Consistently achieve or exceed monthly, quarterly, and annual sales and revenue targets. • Drive high conversion rates across the sales funnel while maintaining quality customer interactions. • Continuously identify opportunities to improve productivity and sales performance. 5. CRM & Sales Operations • Maintain accurate and up-to-date customer information, sales activities, and opportunity status within the CRM system. • Track pipeline metrics, sales forecasts, and performance reports to ensure visibility and operational excellence. • Adhere to defined sales processes and documentation standards. 6. Cross-functional Collaboration • Partner with Customer Success, Onboarding, Product, and Support teams to ensure a seamless customer onboarding and implementation experience. • Share customer feedback and market insights with internal stakeholders to contribute to product enhancements and go-to-market initiatives. • Work collaboratively with marketing teams on lead generation and campaign effectiveness.