Trainer

Job description

Roles and Responsibilities : • Design and deliver behavioral training programs for retail staff to improve customer service, sales techniques, and product knowledge. • Conduct Training Need Analysis (TNA) to identify skill gaps and develop customized training solutions. • Develop process-oriented training materials using LMS platforms to ensure effective learning outcomes. • Collaborate with stakeholders to integrate training into the organization's overall strategy. Job Requirements : • 2-5 years of experience in behavioural training, process training, or a related field. • Strong understanding of retail industry trends and best practices in customer service. • Proficiency in designing engaging learning experiences using various modalities such as classroom sessions, e-learning modules, or on-the-job coaching.