Walk-in || Manager- Dialer Analytics

Job description

Role & responsibilities • Responsible for uploading the calling data, churning, and utlilising the data for optimum use. • Responsible for process target allocation basis the data/daily input in system, data consist of customer information • Maintaining the Vertical Database and responsible for Allocation to VRM's • Making sure of data privacy while uploading and updating VRM's on call logs for lead generation. • Maximizing dialer efficiency and compliance. • Responsible for managing vertical Inventory (Laptop, Headset Assignment). • Skills and campaign management. • Real Time Queue Monitoring (RTQM). Monitoring of agent activity and engagement on campaigns. • Development and execution of dialer campaigns. • Preparing and sharing hourly reports and updates. • Data analysis and identification of new strategies to improve company performance. • Monitoring and highlighting customisations required on dialer and reports. Preferred candidate profile • Excellent Communication Skills in English & Hindi • MS Office proficiency • Technology Savy • Analytical ability