Walk-in || Tele Collection Executive/Sr. Executive

Job description

**Tele Collections** (0-30 Days Bucket) **Company:** Fibe **Location:** Pune, Viman Nagar **Employment Type:** Full-time **About Fibe** Fibe is one of India's leading fintech companies, providing fast and seamless financial solutions through innovative technology. We are looking for customer-centric and empathetic professionals to join our Collections team. Our Collections Philosophy **"Collect with Care"** At Fibe, we believe collections are built on trust, empathy, and respectful communication. This role focuses on the **0-30 Days (Soft Bucket/Bucket 1)** portfolio, where the primary objective is to remind customers about their upcoming or overdue EMI payments and help them stay financially disciplined. We do **not** encourage harsh or aggressive collection practices. Instead, we work with customers to understand their concerns, provide support, and guide them toward timely repayments while delivering an exceptional customer experience. **Job Summary** As a Collections Executive, you will manage the **030 Days (Bucket 1)** delinquency portfolio for Personal Loan customers. You will connect with customers through outbound calls, provide EMI payment reminders, resolve payment-related queries, and encourage timely repayments in line with Fibe's **"Collect with Care"** approach. **Key Responsibilities** - Handle outbound calls to customers for Personal Loan EMI collections. - Manage the **030 Days (Soft Bucket/Bucket 1)** delinquency portfolio. - Remind customers about upcoming and overdue EMI payments. - Understand customer concerns and provide suitable payment solutions wherever possible. - Follow up with customers to ensure payment commitments are honoured. - Maintain accurate records of customer interactions and payment commitments in the system. - Ensure every customer interaction is professional, respectful, and empathetic. - Adhere to company policies, regulatory guidelines, and ethical collection practices. - Achieve daily productivity, quality, and collection targets. **Eligibility Criteria** - Graduate in any discipline. - Age - Below 30 Y/O - 03 years of experience in Tele Collections, Customer Service, Recovery, or BPO. Freshers with excellent communication skills may also be considered. - Good communication and negotiation skills. - Ability to handle customer conversations with empathy and professionalism. - Basic computer knowledge. - Comfortable working in a target-driven environment. **Preferred Experience** - Experience in Personal Loan, Credit Card, NBFC, Banking, or Fintech collections. - Exposure to early-stage collections (030 DPD/Bucket 1) will be an added advantage. **Key Skills** - Tele Collections - Personal Loan Collections - Soft Bucket Collections (030 DPD) - Outbound Calling - Customer Service - Negotiation & Relationship Management - EMI Reminder Calls - Banking / NBFC / Fintech