Assistant Manager - CRM

Job description

We are looking for an experienced and polished CRM professional with strong exposure to luxury real estate projects. The candidate must have handled premium projects with ticket sizes of 10 Cr+ and possess in-depth knowledge of end-to-end CRM operations along with exceptional communication and client management skills. **Key Requirements:** - Minimum 10+ years of experience in Real Estate CRM. - Mandatory experience in handling Luxury Real Estate projects. - Must have managed projects/ticket sizes of 10 Cr+. - Strong exposure to complete end-to-end CRM processes. - Excellent communication, presentation, and interpersonal skills. - Experience in handling HNI/UHNI clients professionally. - Strong coordination and stakeholder management abilities. **Roles & Responsibilities:** - Handling complete post-sales CRM lifecycle from booking to possession. - Managing customer relationships and ensuring premium customer experience standards. - Handling collections follow-up, agreements, documentation, registrations, possession, and customer escalations. - Coordinating with Sales, Legal, Finance, Projects, and Liaison teams for smooth customer servicing. - Managing and resolving high-level customer concerns effectively and professionally. - Maintaining CRM MIS reports, customer databases, and process trackers. - Ensuring timely communication and seamless execution of all customer-related activities. - Driving customer satisfaction, retention, and service excellence for luxury clientele. **Desired Candidate Profile:** - Strong understanding of luxury real estate customer handling and processes. - Excellent verbal and written communication skills. - Mature, polished, and highly professional personality. - Ability to manage demanding clients and high-value transactions efficiently. - Strong problem-solving and relationship management skills.