Customer Experience Executive

Job description

Job Description QUALIFICATIONS Any graduate EXPERIENCE 1-3 years of experience (preferably in housekeeping or front office) JOB BRIEF This position acts as an interface between the mall management and the internal external customers. KEY RESPONSIBILITIES • Managing the entire day to day functioning of the mall. • In charge supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. • Co-ordination with other departments of the mall to ensure smooth operations. • To check with daily mall report and department reports. • Shall devise systems and procedures to ensure customers delight. • Introduce measures facilities in the mall to improve customer experience. • Dealing with issues and responding to complaints grievances. • Thorough Mall round for cleaning ensuring the upkeep of mall. • Loyalty enrolment registration along with GV and gifts trackers. • Handling promotional activities. • Kitchen Audit. • Retail Store Audit. • Data management with respect to footfall/vehicle counts etc. • Oversee the working of other operations sections/activities like Horticulture/Pest Control/Food Sampling/RR/Agency staff onboarding/agency attendance. • Lost and Found Management. REPORTING TO Manager - Operations LOCATION Inorbit Hyderabad