Hotel Operation Executive

Job description

**Job Title: Hotel Operations Executive** **Location - Gurgaon ( Sec 32 )** **Working Days - 6 Days** **Job Summary:** We are looking for a **Hotel Operations Executive** to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience. **Key Responsibilities:** - Manage post-booking queries, modifications, and cancellations. - Coordinate with hotels for confirmations and issue resolution. - Provide customer support via calls, emails, and chats. - Handle escalations, refunds, and payment discrepancies. - Maintain booking records and improve processes. **Requirements:** - **Experience:** 2+ years in hotel reservations, operations, or customer service. - **Skills:** Strong communication, problem-solving, and coordination. - **Technical:** Familiarity with OTA booking systems is a plus. Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person