Hotel Operations Executive

Job description

Job Title: Hotel Operations Executive Location - Gurgaon ( Sec 32 ) Working Days - 6 Days Job Summary: We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience. Key Responsibilities: • Manage post-booking queries, modifications, and cancellations. • Coordinate with hotels for confirmations and issue resolution. • Provide customer support via calls, emails, and chats. • Handle escalations, refunds, and payment discrepancies. • Maintain booking records and improve processes. Requirements: • Experience: 1 years in hotel reservations, operations, or customer service. • Skills: Strong communication, problem-solving, and coordination. • Technical: Familiarity with OTA booking systems is a plus. Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person