KAM (Pune)

Job description

Roles & Responsibilities include:- • Responsible for Account Management, New Business Development (NBD), revenue and profitability. • Build bespoke solutions and pricing. • Coordinate with internal and external tech stakeholders to improve on the current tech product capability. • Manage and grow existing clients. • Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities. • Conducting business reviews with clients and focusing on service delivery experience. • Escalating and resolving areas of concern as raised by clients. • Monitoring performance against service level agreements and flagging potential issues for timely resolution.