Lead Performance & Capability

Job description

• Enable cross-functional teams to build a strong understanding of the UBS business model, channels, products, and execution requirements, ensuring seamless collaboration. • Build and manage a centralized knowledge repository covering UBS processes, products, best practices, case studies, and training content. • Leverage field insights, customer feedback, and business performance data to identify capability gaps and implement targeted interventions. • Establish measurement mechanisms and KPIs to evaluate learning effectiveness and its impact on business performance. • Lead and develop a team responsible for capability-building initiatives, ensuring high standards of execution and continuous improvement. • Undertake regular market visits to understand business challenges, assess capability needs, and coach stakeholders across regions. • Serve as the capability partner for the UBS business, working closely with leadership to align capability-building initiatives with business priorities and growth objectives. • Own the learning and development agenda for the UBS team, including Retail Executives, regional teams, and other business stakeholders. • Drive capability enhancement across channel partners to improve store productivity, customer experience, category management, and sales effectiveness. • Develop and execute training interventions on UBS formats, product categories, retail best practices, store operations, and customer engagement.