Manager -Employee Experience

Job description

Onsite Manager Employee Experience (G5-G6) Own the new-joiner journey and day-to-day employee experience for a large onsite account in Gurgaon Location: Gurgaon (Global Business Park) | Function: Employee Experience | Experience: 610 years About PeopleStrong PeopleStrong is Asia Pacific's leading Human Capital Management SaaS platform, simplifying worklife for 500+ large enterprises and 2M+ employees across India, Southeast Asia, and the Middle East. This onsite role sits within a client's Gurgaon campus, delivering hands-on employee experience and onboarding operations as part of PeopleStrong's managed services engagement. The Role This is an onsite, execution-focused role covering the complete employee lifecycle, with a strong emphasis on new-joiner onboarding and induction. You will run the pan-India induction programme, manage new-joiner documentation and records, resolve PF queries through the helpdesk, and oversee ID card issuance while acting as the day-to-day HR advisor and escalation point for the client. You will also lead a team and keep governance and statutory compliance on track. What You Will Own Employee Onboarding & Experience Operations Handle the complete employee lifecycle (Hire to Retire), with a preference for ownership of the employee onboarding process. Manager and Run the New Joiner Induction programme across pan India. ¢ Manage documentation of new joiners and maintain accurate records. ¢ Handle the administrative work associated with the New Joiner Induction process. ¢ Manage the PF query resolution process and the associated helpdesk. ¢ Employee Personal file creation and completion ¢ Handle the ID card printing process for new joiners. ¢ Monitor governance and statutory compliance across employee lifecycle processes. ¢ Maintain accurate data points for manual handoffs across the process. What You Will Own Client & Team Engagement ¢ Interact with clients and stakeholders on a regular basis, acting as their trusted HR advisor. ¢ Lead and manage a team, ensuring smooth day-to-day delivery. ¢ Handle client escalations day in and day out, resolving issues promptly and professionally. ¢ Invoice processing and payment clearance. What You Bring ¢ 610 years of experience in HR. ¢ Openness to travel for facilitating induction programmes across locations. ¢ Excellent communication skills. ¢ Comfortable working 6 days a week from office. ¢ Experience managing a high-volume desk. ¢ Working knowledge of HR technology platforms, preferably SuccessFactors or similar HRMS systems. ¢ Strong HR Operations knowledge across the hire-to-retire spectrum. ¢ Experience managing a large team (10+ team members). ¢ Strong data management skills. Personal Attributes That Will Help You Win ¢ Dynamic, engaging, and self-reliant. ¢ Ability to deal with ambiguity. ¢ A collaborative and analytical approach. ¢ An articulate communicator. ¢ Self-confident and humble. ¢ Open to continuous learning. ¢ An intelligent, rigorous thinker who can operate successfully amongst bright people. Why PeopleStrong ¢ Own a highly visible, client-facing role at the heart of the employee experience. ¢ Be part of Asia's leading HR tech platform, working at enterprise scale. ¢ Lead a team and directly shape how new joiners experience their first days at work.