Salon Desk Executive

Job description

**Role & responsibilities** - Welcome and greet clients in a professional and courteous manner. - Manage salon appointments through the booking system and phone calls. - Handle walk-in clients and schedule appointments efficiently. - Answer customer inquiries regarding salon services, pricing, and offers. - Coordinate with stylists and technicians to ensure smooth client flow. - Process billing and collect payments through cash, card, UPI, or other payment modes. - Maintain accurate daily cash and billing records. - Promote salon memberships, packages, retail products, and ongoing offers. - Handle customer feedback and resolve basic concerns professionally. - Maintain cleanliness and organization of the reception area. - Prepare daily reports related to appointments, sales, and collections. - Assist the Salon Manager with administrative tasks whenever required. **Required Skills** - Good communication skills in English and the local language. - Pleasant personality with a professional appearance. - Customer service orientation. - Basic computer knowledge (MS Office, email, billing software). - Ability to multitask and work in a fast-paced environment. - Good organizational and time management skills. **Preferred candidate profile** - Positive attitude and willingness to learn. - Strong interpersonal skills. - Team player with a customer-first mindset. - Punctual, reliable, and responsible. - Comfortable working on weekends and public holidays, with a weekly off as per roster.