Salon Desk Executive

Job description

Role & responsibilities • Welcome and greet clients in a professional and courteous manner. • Manage salon appointments through the booking system and phone calls. • Handle walk-in clients and schedule appointments efficiently. • Answer customer inquiries regarding salon services, pricing, and offers. • Coordinate with stylists and technicians to ensure smooth client flow. • Process billing and collect payments through cash, card, UPI, or other payment modes. • Maintain accurate daily cash and billing records. • Promote salon memberships, packages, retail products, and ongoing offers. • Handle customer feedback and resolve basic concerns professionally. • Maintain cleanliness and organization of the reception area. • Prepare daily reports related to appointments, sales, and collections. • Assist the Salon Manager with administrative tasks whenever required. Required Skills • Good communication skills in English and the local language. • Pleasant personality with a professional appearance. • Customer service orientation. • Basic computer knowledge (MS Office, email, billing software). • Ability to multitask and work in a fast-paced environment. • Good organizational and time management skills. Preferred candidate profile • Positive attitude and willingness to learn. • Strong interpersonal skills. • Team player with a customer-first mindset. • Punctual, reliable, and responsible. • Comfortable working on weekends and public holidays, with a weekly off as per roster.