Senior Analyst - EUSG

Job description

**Job Description** **Designation: Senior Analyst** **Job Description:**   - Lead resolution of escalated user problems, ensuring accountability and timely closure. - Mentor Analysts, review their work, and provide constructive feedback. - Maintain and optimize IT asset inventory with compliance visibility. - Oversee tracking systems to identify recurring failures, propose process improvements, and ensure audit‑ready documentation. - Communicate effectively with senior management, vendors, and cross‑functional teams. - Own integrity of network, server deployment, and enterprise security posture. - Administer servers, desktops, printers, routers, switches, firewalls, phones, and cloud integrations. - Prepare escalation communication and compliance documentation for audits and stakeholder review. - Strong communication skills: precise email writing, professional escalation notes, and audit‑ready documentation. - Flexible and adaptable, able to manage US shift escalations and cross‑regional coordination. - Strategic contribution: participate in IT roadmaps, hardware refresh planning, and risk assessments. **Educational Background:** Any Degree **Experience Required:** 3-6 years **City / Location:** Coimbatore/ In Office **Shift:** Rotational **Standardized skillset:**   **Operating Systems:** Advanced proficiency in Windows Server (2016, 2019, 2022) Knowledge of Linux distributions (Ubuntu, CentOS, RHEL) with troubleshooting expertise. **Networking & Security:** Good understanding of TCP/IP, DNS, DHCP, subnetting, firewalls, VPNs, routing Experience with SIEM tools (Log360, Splunk, Dynatrace) and vulnerability management **Directory Services:** Expertise in Active Directory, Group Policy, LDAP schema design and troubleshooting **Virtualization & Cloud:** Experience with VMware vSphere/ESXi, Microsoft Hyper‑V Exposure to cloud platforms (Azure, AWS) for hybrid infrastructure **Scripting & Automation:** Experience in PowerShell and Python for automation frameworks Design and maintain reusable scripts for compliance and monitoring **Monitoring & Performance:** Define monitoring standards, integrate tools (Nagios, Zabbix, SolarWinds, Dynatrace) Analyze performance trends and proactively remediate issues **Backup & Recovery:** Design disaster recovery strategies, validate backup integrity, lead DR drills **Security Practices:** Lead patch management cycles, enforce role‑based access control Conduct vulnerability assessments, audit logging, and compliance reporting