Senior Manager - Manpower Capability Building (Sale Training)

Job description

Sales Capability Development : • Identify training needs through skill gap analysis, customer feedback, audits, and business requirements. • Design and execute monthly training calendars for dealership sales teams. • Deliver classroom and virtual training programs for critical dealership roles. • Drive structured learning, induction, certification, and capability-building initiatives. • Evaluate training effectiveness and continuously improve learning outcomes. • Support Learning Management System (LMS) implementation across the region. Customer Experience & Process Excellence : • Drive implementation of sales SOPs and customer excellence initiatives across dealerships. • Analyze Sales Satisfaction Index (SSI) and customer feedback to identify improvement opportunities. • Conduct process audits, publish performance dashboards, and implement corrective action plans. • Coach dealership sales teams and TSMs on process adherence and customer-centric practices. • Ensure dealership grooming and customer experience standards are consistently maintained. Dealer Manpower Development : • Drive recruitment of critical dealership sales roles to support business growth. • Partner with external recruitment channels to build a strong talent pipeline. • Improve dealership hiring quality through structured selection and interview processes. Stakeholder Management : • Collaborate with Zonal Managers, Regional Managers, TSMs, Sales Head Quarter teams, and Dealer Partners to drive capability development and customer excellence initiatives. • Review business performance, training effectiveness, manpower readiness, and CX metrics with key stakeholders. Desired Candidate Profile : • B.E./B.Tech or Graduation + MBA (Full Time) • 5-15 years of experience in Sales, Sales Training, Sales Process Excellence, Dealer Development, Customer Experience, or Manpower Development within the automotive industry. • Strong understanding of dealership operations, sales processes, and customer satisfaction metrics. • Experience in training delivery, coaching, capability development, and stakeholder management. • Excellent analytical, communication, presentation, and facilitation skills. • Willingness to travel extensively across the assigned region. Key Skills : • Sales Training • Train the trainer • Sales Capability Development • Training Need Analysis (TNA) • Team Coaching • Stakeholder Management