Senior Manager - Manpower Capability Building (Sale Training)

Job description

**Sales Capability Development :** - Identify training needs through skill gap analysis, customer feedback, audits, and business requirements. - Design and execute monthly training calendars for dealership sales teams. - Deliver classroom and virtual training programs for critical dealership roles. - Drive structured learning, induction, certification, and capability-building initiatives. - Evaluate training effectiveness and continuously improve learning outcomes. - Support Learning Management System (LMS) implementation across the region. **Customer Experience & Process Excellence :** - Drive implementation of sales SOPs and customer excellence initiatives across dealerships. - Analyze Sales Satisfaction Index (SSI) and customer feedback to identify improvement opportunities. - Conduct process audits, publish performance dashboards, and implement corrective action plans. - Coach dealership sales teams and TSMs on process adherence and customer-centric practices. - Ensure dealership grooming and customer experience standards are consistently maintained. **Dealer Manpower Development :** - Drive recruitment of critical dealership sales roles to support business growth. - Partner with external recruitment channels to build a strong talent pipeline. - Improve dealership hiring quality through structured selection and interview processes. **Stakeholder Management :** - Collaborate with Zonal Managers, Regional Managers, TSMs, Sales Head Quarter teams, and Dealer Partners to drive capability development and customer excellence initiatives. - Review business performance, training effectiveness, manpower readiness, and CX metrics with key stakeholders. **Desired Candidate Profile :** - B.E./B.Tech or Graduation + MBA (Full Time) - 5-15 years of experience in Sales, Sales Training, Sales Process Excellence, Dealer Development, Customer Experience, or Manpower Development within the automotive industry. - Strong understanding of dealership operations, sales processes, and customer satisfaction metrics. - Experience in training delivery, coaching, capability development, and stakeholder management. - Excellent analytical, communication, presentation, and facilitation skills. - Willingness to travel extensively across the assigned region. **Key Skills :** - Sales Training - Train the trainer - Sales Capability Development - Training Need Analysis (TNA) - Team Coaching - Stakeholder Management