Serverless (Technical Support Representative, Gandhinagar)

Job description

Job Description: • Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs. • Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar). • Strong debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms. • Experience with services common to serverless architectures, such as API gateway • Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure • Should have managed IAM (Identity and Access Management) roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources. • Regularly updating and maintaining the system to ensure optimal performance and security • Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps • Identifying, resolving technical issues, • and diagnosing the root cause of technical problems • Providing technical assistance to users, both internal and external, through various channels • Communicating technical information clearly and concisely to users and stakeholders • Ensuring consistent and secure configurations across the cloud environment • Support with 24x7 operations (Rotational Shifts) • English language (verbal and written) Proficiency is must