Tele Caller

Job description

Job Summary The Tele Counselor serves as the first point of contact for prospective students and plays a critical role in the admissions process. The role involves engaging with leads, assessing student interest and eligibility, nurturing prospects through regular follow-ups, and generating quality walk-ins for counseling and admissions. The Tele Counselor is responsible for maintaining accurate CRM records, supporting admission activities, and ensuring a seamless student experience from enquiry to counselling handover. Key Responsibilities 1. Lead Management & First-Level Engagement • Act as the primary point of contact for all assigned leads through the CRM system. • Handle leads allocated through the round-robin lead distribution process. • Contact prospective students and gather relevant academic and personal information. • Assess and qualify leads based on eligibility, interest level, and admission intent. • Categorize leads as Positive, Negative, or Follow-up Required based on interactions. • Capture and update preferred centre/location details accurately in the CRM. 2. Calling Productivity • Make 60100 fresh outbound calls daily to newly assigned leads. • Conduct timely follow-ups on all assigned leads as per the defined calling schedule. • Maintain complete and accurate records of all interactions and call outcomes in the CRM. • Ensure prompt response to enquiries and lead callbacks. 3. Lead Nurturing & Ownership • Retain ownership of assigned leads until centre preference and counselling requirements are finalized. • Continuously engage with prospects who are unreachable, undecided, or require additional information. • Build and maintain relationships with prospective students through effective communication and follow-up. • Ensure smooth handover of qualified leads to the respective Centre Counselor. 4. Walk-in Generation • Generate student walk-ins for counselling and admissions. • Drive lead-to-walk-in conversions through effective communication and relationship building. • Meet assigned walk-in generation targets on a daily, weekly, and monthly basis. • Contribute towards admissions growth through quality lead conversion. 5. Data Management & Reporting • Maintain accurate and up-to-date lead information in the CRM. • Regularly update lead status, remarks, follow-up schedules, and centre preferences. • Ensure CRM compliance and data accuracy at all times. • Submit daily, weekly, and monthly productivity reports as required. 6. Counseling & Admission Support • Support Centre Counselors with application form filling and documentation processes. • Assist during counselling sessions whenever required. • Coordinate with students regarding document submission and admission formalities. • Facilitate smooth progression of students through the admission process. 7. Administrative Support • Assist in day-to-day admission and centre administrative activities. • Support enquiry management, student communication, and record maintenance. • Contribute to the efficient functioning of admission operations and processes. Interested candidates can share their resume at shobha@maxhealthcare.com