Tele Caller

Job description

**Job Summary** The Tele Counselor serves as the first point of contact for prospective students and plays a critical role in the admissions process. The role involves engaging with leads, assessing student interest and eligibility, nurturing prospects through regular follow-ups, and generating quality walk-ins for counseling and admissions. The Tele Counselor is responsible for maintaining accurate CRM records, supporting admission activities, and ensuring a seamless student experience from enquiry to counselling handover. **Key Responsibilities** **1. Lead Management & First-Level Engagement** - Act as the primary point of contact for all assigned leads through the CRM system. - Handle leads allocated through the round-robin lead distribution process. - Contact prospective students and gather relevant academic and personal information. - Assess and qualify leads based on eligibility, interest level, and admission intent. - Categorize leads as Positive, Negative, or Follow-up Required based on interactions. - Capture and update preferred centre/location details accurately in the CRM. **2. Calling Productivity** - Make 60100 fresh outbound calls daily to newly assigned leads. - Conduct timely follow-ups on all assigned leads as per the defined calling schedule. - Maintain complete and accurate records of all interactions and call outcomes in the CRM. - Ensure prompt response to enquiries and lead callbacks. **3. Lead Nurturing & Ownership** - Retain ownership of assigned leads until centre preference and counselling requirements are finalized. - Continuously engage with prospects who are unreachable, undecided, or require additional information. - Build and maintain relationships with prospective students through effective communication and follow-up. - Ensure smooth handover of qualified leads to the respective Centre Counselor. **4. Walk-in Generation** - Generate student walk-ins for counselling and admissions. - Drive lead-to-walk-in conversions through effective communication and relationship building. - Meet assigned walk-in generation targets on a daily, weekly, and monthly basis. - Contribute towards admissions growth through quality lead conversion. **5. Data Management & Reporting** - Maintain accurate and up-to-date lead information in the CRM. - Regularly update lead status, remarks, follow-up schedules, and centre preferences. - Ensure CRM compliance and data accuracy at all times. - Submit daily, weekly, and monthly productivity reports as required. **6. Counseling & Admission Support** - Support Centre Counselors with application form filling and documentation processes. - Assist during counselling sessions whenever required. - Coordinate with students regarding document submission and admission formalities. - Facilitate smooth progression of students through the admission process. **7. Administrative Support** - Assist in day-to-day admission and centre administrative activities. - Support enquiry management, student communication, and record maintenance. - Contribute to the efficient functioning of admission operations and processes. Interested candidates can share their resume at **shobha@maxhealthcare.com**