Tele caller

Job description

Key Responsibilities • Handle inbound and outbound calls to prospective students and parents. • Counsel students on courses, eligibility criteria, admission process, fee structure, and career opportunities. • Follow up on leads generated through digital campaigns, walk-ins, events, and referrals. • Convert inquiries into admissions by maintaining regular communication with prospective candidates. • Schedule counselling sessions, campus visits, and interviews where applicable. • Maintain accurate records of all leads, interactions, and admission status in the CRM. • Coordinate with the admissions, academic, and finance teams to ensure a seamless admission process. • Address queries and resolve concerns in a professional and timely manner. • Meet daily, weekly, and monthly calling and admission targets. • Prepare and submit daily activity reports and admission conversion reports. • Participate in admission drives, education fairs, and promotional events as required. Qualifications • Graduate in any discipline (preferred). • Diploma or certification in Sales, Customer Service, or Counselling is an added advantage. Experience • 0–3 years of experience in tele calling, customer service, sales, or admission counselling. • Experience in the education, EdTech, or training industry will be preferred. Required Skills • Excellent verbal communication skills in English and the local language. • Strong counselling and persuasion abilities. • Customer-focused approach with good listening skills. • Ability to build rapport with students and parents. • Proficiency in MS Office and CRM software. • Strong follow-up and negotiation skills. • Ability to work under pressure and achieve admission targets. • Good organizational and time management skills.