Walk-in || Desktop Support Engineer

Job description

Position: Desktop Support Engineer Employment Type: Contract (Candidates may be considered for a permanent/on-roll position based on business requirements and performance evaluation ) Compensation: Up to 25,000 in-hand per month Key Responsibilities: • Provide first-level technical support for desktops, laptops, printers, and other IT peripherals. • Install, configure, and troubleshoot Windows/Ubuntu operating systems, Microsoft Office, and standard business applications. • Diagnose and resolve hardware, software, network, and user access issues within defined SLAs. • Configure user accounts, email, and basic Active Directory tasks. • Install and replace desktop hardware components such as RAM, HDD/SSD, keyboards, mice, and monitors. • Maintain IT asset inventory and update support tickets/documentation. Required Skills: • Good understanding of OS, MS Office, Outlook, printers, and basic networking concepts. • Knowledge of Active Directory, remote desktop tools, and IT ticketing systems is preferred. • Strong troubleshooting, communication, and customer service skills. • Ability to prioritize tasks and work effectively in a fast-paced environment. Qualification & Experience: • Diploma/B.E./B.Tech/BCA/MCA or equivalent qualification in Computer Science, IT, or a related field. • 2+ years of experience in Desktop Support or IT Helpdesk.