Walk-in || Desktop Support Engineer

Job description

**Position:** Desktop Support Engineer **Employment Type:** Contract (Candidates may be considered for a permanent/on-roll position based on business requirements and performance evaluation ) **Compensation:** Up to 25,000 in-hand per month **Key Responsibilities:** - Provide first-level technical support for desktops, laptops, printers, and other IT peripherals. - Install, configure, and troubleshoot Windows/Ubuntu operating systems, Microsoft Office, and standard business applications. - Diagnose and resolve hardware, software, network, and user access issues within defined SLAs. - Configure user accounts, email, and basic Active Directory tasks. - Install and replace desktop hardware components such as RAM, HDD/SSD, keyboards, mice, and monitors. - Maintain IT asset inventory and update support tickets/documentation. **Required Skills:** - Good understanding of OS, MS Office, Outlook, printers, and basic networking concepts. - Knowledge of Active Directory, remote desktop tools, and IT ticketing systems is preferred. - Strong troubleshooting, communication, and customer service skills. - Ability to prioritize tasks and work effectively in a fast-paced environment. **Qualification & Experience:** - Diploma/B.E./B.Tech/BCA/MCA or equivalent qualification in Computer Science, IT, or a related field. - 2+ years of experience in Desktop Support or IT Helpdesk.