General Manager - B2B Health Insurance

Job description

Role & responsibilities Operations and underwriting management • Ensure profitable portfolio management through effective risk assessment and pricing governance. • Collaborate closely with underwriting, operations, marketing, IT, and training teams to drive business enablement and growth for the Bancassurance (Banca) channel. • Act as a key liaison between business and cross-functional teams to ensure smooth execution of initiatives and alignment with business objectives. • Monitor underwriting quality, loss ratios, and portfolio performance across partners and products. • Approve and review non-standard and large-ticket underwriting cases within authority limits. • Collaborate with sales and product teams for customized partner solutions and competitive offerings. • Drive automation and digitization in underwriting processes to improve TAT and customer experience. • Lead end-to-end operational delivery for partner on boarding, policy issuance, servicing, endorsements, and renewals. • Ensure adherence to defined SLA/TAT commitments for all B2B partners. • Drive operational efficiency, productivity, and process optimization initiatives. • Strengthen governance framework with sales team through regular reviews and MIS. • Manage escalations and ensure timely resolution of partner and customer concerns. Partner with Sales, Claims, and Product, Technology, and Finance teams for seamless execution. Business&Strategy • Support achievement of business growth targets while maintaining underwriting discipline. • Analyse market trends, competition, and portfolio performance to recommend strategic interventions. Lead, mentor, and develop high-performing operations teams Preferred candidate profile • Strong understanding of health insurance underwriting and operations. • Expertise in B2B / Bancassurance & Brokers • Portfolio and risk management capabilities. • Strong analytical and problem-solving skills. • Excellent stakeholder management and negotiation skills. • Operational excellence and process transformation mind-set. • Strong leadership and team management abilities. • MBA / PGDM preferred. • Graduate in any discipline from a recognized university. Key Requirements - Experience & Skills (Must have) • 7 - 10 years of experience in Health Insurance operations and underwriting. • Prior experience managing B2B partnerships, banca, brokers, or institutional channels preferred.