HRIS Senior Support Analyst

Job description

Key Responsibilities • Serve as the first point of contact for HRIS application support and user queries. • Provide functional and basic technical support for SAP SuccessFactors and related HR applications. • Troubleshoot issues, resolve incidents, and escalate complex problems when required. • Manage service requests and incident tickets, ensuring closure within agreed SLAs. • Monitor system performance and take appropriate action on incidents. • Coordinate with technical teams and business users to resolve application issues. • Perform application testing and validation after system upgrades, patches, and releases. • Handle minor system enhancements and change requests from business users. • Support HR data management, integrations, and data validation activities. • Assist in SuccessFactors deployments, go-live activities, and user training. • Generate operational reports and maintain project documentation. • Contribute to knowledge base creation and process improvement initiatives. • Ensure continuous support for HR systems and business operations. Required Skills • Experience in SAP SuccessFactors or any HR SaaS application. • Knowledge of HRIS systems, ticketing tools, and support processes. • Strong troubleshooting and problem-solving skills. • Good analytical, logical reasoning, and business analysis capabilities. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office applications. • Ability to work effectively in rotational shifts. Preferred Qualifications • 5+ years of experience in HRIS/Application Support. • Exposure to HR technology implementation, production support, or HR operations. • Knowledge of HR processes and data management. Tools & Technologies: SAP SuccessFactors, HRIS Systems, Ticketing Tools, HR SaaS Applications, MS Office.