Regional CX Planning

Job description

• Data analytics for Aftersales and Customer Experience Sections for the region. • Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs. • Release weekly reports to Field team on key KPIs. • Allocation and Tracking Budget utilization for Regional Activities. • Co-ordinate with General Administration & HO CX for Management approvals. • Tracking of CX employee travel budget vs expenses. • Dashboard preparation and Data Management for Region. • Support Section Head in Business Plan preparation for the Region. • Co-ordinate with Field team on Business Plan Progression. • Audit Compilation for region and Analytics. • Co-ordination with Field team on Dealer Payments & License fees. • Collation of Action Plan from Stake holders and organize Review sessions. • Generate Regional & Dealer KDEP performance. • Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.