Sales Executive

Job description

Role & responsibilities Sales & Customer Engagement • Achieve individual sales targets and contribute to showroom sales goals. • Proactively approach and assist customers visiting the showroom. • Understand customer requirements and recommend suitable products. • Build trust and rapport with customers to enhance conversion rates. • Promote cross-selling and upselling opportunities. Product Storytelling • Present products through engaging storytelling techniques. • Explain product features, craftsmanship, heritage, and unique selling points. • Create memorable customer experiences that strengthen brand value. Customer Service • Provide warm, courteous, and professional service at all times. • Ensure every customer receives complete information about products and services. • Handle customer queries and concerns promptly and effectively. • Maintain strong customer relationships and encourage repeat business. Service Awareness • Explain all company services, schemes, offers, exchange policies, and customer benefits. • Educate customers about after-sales services and support available. Grooming & Professional Appearance • Maintain excellent personal grooming and hygiene standards. • Adhere to company dress code and appearance guidelines. • Always display a pleasant, welcoming, and smiling demeanour. Preferred candidate profile • Excellent verbal and written communication skills in English and local language. • Confident and attractive personality with a positive attitude. • Ability to influence and persuade customers. • Strong listening and presentation skills. • Ability to work in a Luxury / Premium retail environment.